Public Human Resources
Management
Review Sheet for Exam #2
(Spring 2004)
Read Your Text!
The first exam will consist of
several multiple choice questions and possibly a few essay or short answer questions. The test will cover
pp. 204-210, and Chapters 9, 10. 11 and 14 in the Klingner and Nalbandian text; pp.
1-95, 119-139, and 153-195 in the Gravett text, and notes over class videos,
discussions, and lectures. After reading your text and reviewing your notes, answer
the questions below to see how well prepared you are to take the examination.
You do not need to bring your Scantron form or blue book.
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Know the phases of organizational
intervention. |
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What is organizational development?
What specific techniques does it employ? |
|
Describe what is meant by "the
learning organization." |
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Why are performance appraisal
systems so difficult to develop and implement. |
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What purposes do performance
appraisal systems fulfill? |
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Describe the various types of
performance appraisal instruments. |
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What is the difference between
mediation and arbitration? |
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What is an impasse? What
techniques can be used to get beyond an impasse? |
|
What is the difference between
ratification and certification? |
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What are the differences among the
terms job rotation, job enrichment, and job enlargement? |
|
List and describe various types of
modified work schedules? |
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What is human resource development?
What strategies does it use? |
|
What five steps are involved in the
training process? |
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What is an assessment center?
What techniques are commonly used in assessment centers? |
|
For what reasons are assessment
centers used? |
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How valid are the results from an
assessment center? |
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Understand the ethics underlying
human resources management. |
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Be familiar with each of the cases
assigned in the Gravett textbook. |
